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Privacy Policy for Fitness Food HQ

Who we are

Established in 2016, Fitness Food HQ operates from a custom built 14,000sq.ft production kitchen, manufacturing facility & distribution centre in Co. Kildare. Here all our meals & products are hand made by our highly experienced team. We prepare restaurant quality food fresh each day & deliver it to your home or workplace, within 24 hours, Monday to Friday.

Fitness Food HQ
Address: Croghan House,
Celbridge Industrial Estate,
Celbridge,
Co. Kildare,
W23 NH34
www.fitnessfoodhq.com

What personal data we collect and why we collect it

At Fitness Food HQ we are committed to maintaining your privacy. We will never share or sell your personal information or any other data you own with any third party that is not essential to the delivery of our service. For example, delivering products or services to your home, email address, or other medium as requested by you. The below privacy policy outlines the types of data we may collect, for what purpose, and how long it is stored for. We aim to be 100% transparent when it comes to your data privacy. If you have any queries or questions in relation to this privacy policy, please feel free to contact us at [email protected]

Types of data we collect

We may collect and store the following data as you use our website or avail of our services:

    • Information that you provide by filling in forms on our site
    • Details of transactions you carry out through our site
    • If you contact us; we may keep a record of that correspondence.
    • Website cookies

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you complete a contact form on our website we will only ask for information that is relevant and important to providing and improving our services. For example, your name, email, delivery address where required, your your health or fitness goal, and any other relevant information that you provide that helps us to understand your needs and provide an excellent service to you. We will store your information indefinitely or until such time as you request it to be removed, or we decide to remove it. Your data will be stored securely and used to provide the service as requested by you via the contact form. If you decide to opt-in for marketing, promotions, offers, content, or updates we will send you only the materials, advertising, or content that you have opted in to receive.

Website Cookies

Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website. Most websites use Cookies and ours are no different, however any information that our cookies obtain do not identify you as an individual.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We additionally use cookies to personalise content and ads so we can provide you with content and promotions that we think you’ll love. We also use cookies to provide social media features and to analyse our traffic and provide the best service possible. Your experience and privacy is important to us and will always work to use any data that we collect in a secure and helpful way for our clients. To learn more about how we use cookies and how long we retain data please see our cookies declaration.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

In order to provide the best service possible, we use analytics tools and services to understand user behaviour and optimise our website and services. We do this to create a better user experience across our website and product range.
You can decide at any point to be included or excluded from data collection of this type by opting-in or opting-out.
Our current list of analytics tools and links to their privacy policies are included in their descriptions below:

      • Google Analytics
      • Facebook
      • HotJar
      • Mailchimp

Google Analytics

We use Google Analytics to understand user’s website behaviour and website performance in order to optimise our website and provide the best service policy. We also use google analytics to understand customer and website visitor demographics and products of interests to better understand our customers and create tailored products and services to suit their needs. Please see Google Analytics’ privacy policy for information on how Google process data.

Facebook

Similar to Google Analytics, we use Facebook analytics to understand user’s website behaviour and website performance in order to optimise our website and provide the best service policy. We also use facebook analytics and sales data to understand customer and website visitor demographics and products of interests to better understand our customers and create tailored products and services to suit their needs. Please see Facebook’s privacy policy for information on how Google process data.

Hotjar

We use Hotjar to measure website use, in particular pages viewed and the level of engagement with various pages and their content. We use this information to optimise the website to provide a better service and user experience to our customers and website visitors. – Please Hotjar’s privacy policy for information on how Hotjar process data.

Mailchimp

We use Mailchimp in part to understand sales volume and value, as well as the most popular products and service available on our website. Mailchimp is also used by Fitness Food HQ to manage subscribers and send personalised and tailored content, offers, and form time to time advertising to customers who have expressly ‘opted-in’ to receive them. Please visit Mailchimp’s privacy policy for information on how Mailchimp process data.

Face to Face

If attending our offices or at conferences/events/trade shows, and you decide to purchase Fitness Food HQ products or services, we may ask you for your name, email address, mobile phone number, your health and fitness goal, and any other information that helps us to support you to achieve your goal and provide you with the best services possible.
These details may be written on our customer contact form, or added directly to our database. Whether manually or digitally, this information is inputted and stored on our secure CRM system at the Fitness Food HQ offices.
This data will be stored securely on a database that is password protected and accessed only by official Fitness Food HQ staff or approved service providers as required. Any hard copy files created are stored securely in a locked cabinet at Fitness Food HQ offices. Access to these files is possible only with a key held by Fitness Food HQ manager, David Carey.

Hard copy data is reviewed several times every year to ensure all data is current and in use. Any notes not required are shredded.

Third Parties

We take careful precautions to protect your information when you submit it to us via website or face to face. Here is how

  • We will not sell, rent or give away your information to anyone
  • When we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely
  • If we take your credit card details over the phone, we input it directly into the secure machine. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers in which we store personally identifiable information are kept locked in our office, in a security alarmed building.

Who we share your data with

We use the following outside businesses to help run our business successfully:

Delivery

Payment and Order Processing

Website and customer management and data collection

Advertising and Newsletter Management and Delivery

Whilst these are the companies we use, they will not have access to your details unless it is 100% needed. We have investigated the data security compliance of each company we partner with, and we have gathered copies of their individual compliance documents and policies which we can send you or you can request them directly from these companies.

Retention Period

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period the corresponding data is routinely deleted as long as it’s no longer necessary for the fulfillment of the contract or the initiation of a contract or in the running of the day to day business.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected]

Changes to this Privacy Policy

This privacy policy will be reviewed every 6 months and any changes made to any data processes within Fitness Food HQ will be amended, added or changed. Any changes will be updated on our websites for you to view or can be sent out on request. Last updated May 2018

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01 627 3052
Open Monday – Friday

9.30am – 5.30pm

Order before 6am Mon – Thurs & receive Next Day!
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